Returns
Returns & Refunds
Not happy? We'll sort it. Our straightforward returns policy is designed to give you peace of mind.
Contact us
Email or message us within 30 days of delivery to request a return authorisation.
Pack your item
Repack the item securely in its original packaging, including all accessories and documentation.
Ship it back
We'll provide a prepaid return label for faulty or incorrectly sent items. Change-of-mind returns are at your cost.
Refund issued
Once we receive and inspect the item, your refund is processed within 5 working days to your original payment method.
30-day return window
You may return most items within 30 days of the delivery date for a full refund, provided they are unused, in original condition, and in original packaging.
Faulty or incorrect items
If you receive a faulty or incorrect item, contact us immediately. We'll arrange collection at our cost and dispatch a replacement (or issue a full refund) as quickly as possible.
Non-returnable items
- Software with broken seals or activated licence keys
- Custom-built PCs that have been used (unless faulty)
- Consumables (thermal paste, cable ties, etc.) once opened
Refund timeline
Refunds are processed within 5 working days of us receiving your return. Depending on your bank or card issuer, it may take a further 3–5 business days to appear on your statement.
Ready to return something?
Start by getting in touch — we'll guide you through the process.
Contact us to begin a return