Privacy Policy

1. Who we are

TechTies Computer ("we", "our", "us") is a UK-based retailer of computer components and pre-built PCs. Our contact email is info@techtiescomputers.co.uk.

2. What data we collect

• Account information: name, email address, password (hashed)
• Order information: billing/shipping address, order history
• Payment information: processed by Revolut Business — we do not store card details
• Usage data: pages visited, browser type, IP address (anonymised)
• Communications: messages you send us via the contact form

3. How we use your data

• To process and fulfil your orders
• To manage your account and authenticate you securely
• To send order confirmations and shipping updates
• To respond to support enquiries
• To send marketing emails (only if you opt in)
• To improve our website and services

4. Legal basis

We process your data under the following lawful bases: contract performance (order processing), legitimate interests (fraud prevention, site security), and consent (marketing emails).

5. Data sharing

We do not sell your data. We share it only with trusted service providers who help us operate our business (payment processor, email provider, shipping couriers), all bound by data processing agreements.

6. Data retention

Account data is retained for as long as your account is active. Order records are kept for 7 years for legal/tax purposes. You may request deletion of your account at any time.

7. Your rights

Under UK GDPR you have the right to access, rectify, erase, or port your data, to object to processing, and to withdraw consent at any time. Contact us at info@techtiescomputers.co.uk to exercise any of these rights.

8. Cookies

We use strictly necessary cookies for authentication and session management. No third-party advertising cookies are used.

9. Contact & complaints

Questions about this policy? Email us at info@techtiescomputers.co.uk. If you are unsatisfied with our response, you have the right to lodge a complaint with the ICO.